Delivery & Shipping Policy*

All Soft Power Arts products are made to order and fulfilled through a global print‑on‑demand production network. This allows items to be produced closer to the customer, helping reduce delivery times and environmental impact.

Production Time

All items are printed after an order is placed.

Typical production time: 1–3 business days.

Once production is complete, the order will be shipped immediately.

Estimated Delivery Times

Delivery times depend on the destination and shipping method selected at checkout.

Domestic delivery: typically 2–4 business days.

International delivery: typically 4–6 business days.

Please note these are estimates and delivery times may vary depending on product type, destination country, customs processes, and local courier services.

Shipping Locations

We ship to most countries worldwide.

Shipping is not currently available to British Forces Post Office (BFPO) addresses.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

• product type and size
• destination
• shipping method selected

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delivery Issues

If your item arrives damaged, defective, or incorrectly printed, please contact us within 14 days of delivery. We will arrange a replacement or refund where appropriate.

Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders lost due to incorrect or incomplete addresses.

Returns & Refunds Policy (Print‑on‑Demand)

Because all Soft Power Arts products are made to order, we do not accept returns or exchanges for:

• incorrect size selection
• change of mind
• ordering the wrong item

Please review product descriptions and sizing information carefully before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with a printing error, please contact us within 14 days of receiving the item.

When contacting us, please include:

• your order number
• a description of the issue
• clear photos of the product

If the issue is confirmed, we will provide either:

• a replacement item at no additional cost, or
• a full refund

Lost Packages*

If your package has not arrived within a reasonable time after shipping, please contact us so we can investigate with the shipping provider.

Terms & Conditions*

Overview

These Terms and Conditions govern the use of this website and the purchase of products from Soft Power Arts. By using this website or placing an order, you agree to these terms.

Products

All products are made to order. Because items are printed individually, slight variations in colour, placement, or print size may occur.

These variations are normal and not considered defects.

Pricing

All prices are displayed in the currency shown on the website and may change without notice.

We reserve the right to modify or discontinue products at any time without prior notice.

Orders

Once an order is placed it enters production quickly. For this reason we may not be able to cancel or modify orders after they have been submitted.

Please review your order carefully before completing checkout.

Intellectual Property

All artwork, designs, graphics, and content on this website are the intellectual property of Soft Power Arts and may not be reproduced, copied, distributed, or used without permission.

Limitation of Liability

Soft Power Arts shall not be liable for indirect or consequential damages resulting from the use of our products or website.

Governing Law

These terms are governed by the laws of the United Kingdom.

Privacy Policy*

Information We Collect

When you place an order or contact us, we may collect personal information such as:

• name
• email address
• shipping address
• billing information

This information is used solely to process orders and communicate with customers.

How We Use Your Information

Your information may be used to:

• process and deliver orders
• communicate about your order
• improve our website and services

We do not sell or rent customer personal information to third parties.

Third‑Party Services

Orders may be processed through trusted third‑party services including payment processors and fulfilment partners. These services only receive the information necessary to perform their function.

Data Security

We take reasonable precautions to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to or deletion of your personal data by contacting us.

Contact

If you have questions about these policies or your personal data, please contact:

info@patrickastw

Last updated: March 2026